Agents that evolve with every interaction
Activate Personalized Conversations That Think, Learn, and Adapt in Real-Time
The Ecogentic Module enables users to build dynamic, goal-driven AI agents that learn from customer behavior and take autonomous actions.
These agents are powered by generative models and behavioral signals from across the ecosystem.Ai Prediction Platform to optimize interactions in real time.
Built with fact-injection, intelligent orchestration, and embedded behavioral science, each agent evolves with the user and reflects your brand tone, policy, and priorities. No static scripts – just intelligent conversations built to convert, guide, and support.
Continuous engagement with reliable agents that guide customers
Build AI agents that listen, think, and act with precision
Generate responses that are accurate, compliant, and on-brand without the hallucinations associated with most generative LLMs.
- Inject verified facts at runtime to guide LLMs
- Prevent misinformation in customer interactions
- Dynamically fetch and constrain answers using data sources
- Maintain tone and language consistency with templates
- Combine generative and deterministic flows
- Set triggers, delays, conditions, and message nodes
- Orchestrate recommendations, alerts, and data queries
- Configure multi-step logic without code
Evolve your agent’s behavior through continuous testing. Combine with Dynamic Experimentation for a robust experimentation framework that goes beyond tradition testing method.
- Run A/B tests and multi-armed bandits on agent prompts
- Deploy cold-start experiments with no historical data
- Adapt conversations and offers dynamically
- Automatically learn what works
Adjust tone, timing, and logic for every user. Use Spend Personality to understand your customers beyond their demographics.
- Integrate with Spend Personality and Interaction Science
- React to in-session signals with dynamic journeys
- Personalize communication styles based on behavior
- Reflect emotional nuance in generative responses
Launch your agent journeys instantly
Ecogentic agents are created using the Prediction Platform with a visual journey builder. Each journey includes orchestrated steps like data lookups, prompts, fact injections, and personalized recommendations.
Once deployed into production, agents are instantly accessible across all touchpoints – always on, always learning. Fact-grounded answers are enforced through the Fact Injection framework, while generative messages are tailored with embedded prompt templates and updated customer signals.
Every agent reflects real-time logic, experimentation, and personalization built into the Prediction Platform.
