Transform customer engagement with Interaction Science!

Build your own human-centric interactions
Spend Personality Module

The Interaction Science Module leverages behavioral social science and real-time artificial intelligence to deliver dynamic, personalized customer interactions. Designed for businesses reliant on customer engagement, this tool transforms how organizations predict and respond to customer behaviors in real time, driving conversions, loyalty, and growth across industries.

Overcome the barriers to effective customer interaction

Implement a robust data integration system for seamless customer insights.
Use real-time data processing approaches to enhance personalization effectiveness.
Enable cross-departmental collaboration with our integrated engagement platform.

Optimize engagement strategies for relevance, timing, and value.

Innovate as you engage

Everyone likes to communicate a certain way, dependent on their needs, personality, and mood. From instant interaction with a chatbot to speaking directly to a human, Interaction Science helps you to analyse what engagements resonate most with your customers.

Hyper-personalize at scale

When your customers engage with you send them relevant, meaningful messaging that’s tailored to their preferences. The behavioral AI then learns as your customers preferences change to match their needs at that point in time.

Offer wellness incentives

Deploy wellness initiatives that spark positive change. From gamified rewards, to personalized goals, offer holistic wellness incentives that honour your customer’s and your own company values.

Interaction Science in action!

  • Real-time personalized recommendations

  • Data-driven experimentation to optimize engagement strategies

  • Hyper-personalized product recommendations
  • Predictive nudges to drive conversion and retention
  • Tailored campaigns based on customer journeys

  • Interaction-based experimentation.

Use our custom GPTs to learn more about Interaction Science!

Implement Interaction Science prediction cases and enhance recommendation impact!

Know Your Customer

Mass engagement experiments using A/B and multivariate testing to determine what resonates best​.

Personalized recommendations

Deliver offers, products, and actions aligned with customer preferences to increase conversion rates.

In-the-moment interactions

Optimize real-time engagement journeys through dynamic experiments.

Campaign enablement

Cross-sell and up-sell based on historical behaviors and customer ecosystems.

Maintain and retain

Use personalized nudges and timely interventions to reduce churn and enhance retention.

Activate Interaction Science in the
Prediction Platform!

The first low-code environment to combine behavioral
social science with real-time machine learning.

The Interaction Science Module delivers using the ecosystem.Ai Prediction Platform for real-time engagements. The platform combines behavioral social science with advanced AI/ML capabilities.

Trusted by industry leaders

Vodacom
Tsogo-sun
Safaricom
Medscheme
FNB
Discovery
AfroCentric Group

Using the Interaction Science Module

  • 1
    Choose a strategy to drive customer engagement—whether inbound, outbound, or event-driven campaigns.
  • 2

    Implement the pre-configured Module and deploy using the low-code ecosystem.Ai Prediction Platform.

  • 3
    Tailor settings to fit what you know about your customers, then use real-time behavioral algorithms to craft precise and personalized interactions.
  • 4
    Measure engagement outcomes and leverage actionable insights to continuously improve and optimize engagement strategies.

Insightful business dashboards

Behavioral Predictions business dashboards
Real-time customer engagement dashboards

View and monitor offer recommendation feedback from your customers in real-time.

Our intuitive dashboards provide a comprehensive view of customer interactions and engagements. Access detailed reports and visualizations highlighting key trends and opportunities, enabling data-driven decisions that enhance engagement and drive growth.

AI-powered customer insights

Dynamic Content Generation and Lookups

The Interaction Science Module includes a generative component. Use it to deliver personalized content tailored to each customer’s interaction behavior, make natural language data queries, and so much more.

Engage when customers need you

Nudge appropriate offers and discounts at pivotal times in the customer journey, not after the fact.

Continuously learn in real-time

Receive interaction data from customer actions as they happen. Test and tailor engagements in real-time.

Enhance customer lifetime value

Increase loyalty and retention by offering effective engagements that match customer needs.

Deliver relevant messaging

Guide customers to connect them with their needs and drive them to take immediate action.

Targeted messages to reduce cost

Experiment in real-time. Avoid expensive mistakes by instantly discovering interactions that get results.

Build loyalty and trust

Forge strong connections with models that continuously learn, update, and evolve with customers.